Returns and Refund Policy

Returns and exchange policy

If you’re looking to return or exchange your order because it arrived damaged, late, it wasn't as described or just because you changed your mind,  we're here to help!

We offer free returns or exchanges within 30 days of receiving your order for non used items. You can return your product for exchange or a refund to the original payment method. To proceed, please contact us through Contact Us button.

Please note the following exceptions to our return and exchange policy:

  • Our products are handmade clay by potters. Please note the products are fragile and sensitive to shipping damage. Due handling and shipping fees, We don’t accept returns of broken units, for insurance claims, please keep it accessible for 15 days for inspection and dispose it safely
  • All orders received as description, in good condition and timely manner are returnable at your fees.
  • Items must be returned in original packaging and packing material in good condition to avoid « new box fee ».
  • Returned items must have no visible signs of wear or use

 

To initiate a return or exchange, please complete the following steps:

  1. Login to your buyer profile on this website.
  2. Choose the products you wish to return or exchange from your order
  3. Describe the reason of return
  4. Send us six photos, four showing all sides of box, two showing products, the others showing shipping label and shipping box.
  5. Send all items back to us using your own carrier to the address on the original shipping label. We use different warehouse, please check with us to send your order back to the right one

 Exchange Policy

 

Some of our products have different versions as different colors.

If you ordered one model and after shipping you prefer another one, just let us know, we will be sending the second one after the reception of the original item. Only the shipping fees will be charged.

We exist because of you, may you need assistance, please call me. I've my cellphone on hand during all business hours and even during weekends.

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