Shipping, orders and returns
Sol y Tierra is an incorporated company based in Sherbrooke QC Canada.
We strive to package every order to ensure proper shipping protection. Due several restrictions in shipping during COVID19 times, carriers might not be able to ensure proper package handling.
Local orders from Quebec are shipped the same day. Some carriers do have a cut hour at noon, others not. We try to use the best option for you within the range of fees that we charge.
All international orders will be shipped by carrier according to the rates (FedEx, UPS and other).
The order preparation times are one business day a week or the following Monday if orders during the weekend.
For the United States, shipping times vary from 3 days for the Midwestern States, New York and New England; for the East-West Coast, Texas and Arizona, the lead time is 7 business days
Return and refund policy
Although we take care of all orders, there are times when products break during shipping.
For any claims due to break items, please send us your order number and six photos, showing the top part of the box and two sides, the bottom part of the box and the other two sides including the labels. shipment and two photos of the broken product. Any order received broken will be refunded in full.
In the event of missing parts, please let us know the missing part, it will be our pleasure to send it to you as soon as available.
Any return of merchandise in good condition and in its original box is accepted for a period of (30) thirty days after receipt.